Cancel and refund booking (tickets)

Our cancelation policy:

Regular ticket cancelation rules:

  • Up to 24 Hours before the beginning of the activity: full refund
  • Less than 24 Hours before the beginning of the activity or no-show: NO refund

Regular ticket modification rules:

  • Changing departure time up to 24 hours before the beginning of the activity is free of charge.
  • Changing departure time less than 24 hours before the beginning of the activity is 5 EUR.

Discounted our tickets bought trough coupons:

  • Cancelling is NOT possible.
  • Changing departure time less than 24 hours before the beginning of the activity is 5 EUR.

For any request please contact us by CHAT and do not forget to give your ticket or booking number.